Moving to different status within the workflow

Question

Hi ,

I have created a work flow. Accidentally  a ticket has been  moved from A to  status D, instead of moving it to Status B.

Is there are way , I can bring the ticket back to Status B.

Below are my status,

A, B, C , D

Below is the workflow navigation,

A to B

B to A / C

C to D

Mohamed Benziane · Accepted Answer

Hello @Rexline David Raja

Welcome to the community.

In your workflow add a new transition from the status D to the status B or A and make the change in the issue. You can after delete this new transition or leave it only for some user with a workflow condition.

https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html

Hope this helps

Ollie Guan · Accepted Answer

Hello @Rexline David Raja ,

I think the easiest way is to modify the workflow, add a transition, and move back from D to B.