Good afternoon,
Recently I'm having trouble downloading attachments from the knowledge base.
I describe below the situation in which the problem arises for me:
In a Jira Servide Desk project, I have linked a space which acts as a knowledge base for my clients.
In the Confluence page I insert files from:

2. I drag the file and insert it in the page.

3. I publish the page, this already I have it categorized in the section base of knowledge of the project of Jira Service Desk.
4. I access the knowledge base as a client, I go to the corresponding section, once there I try to download the attached document, a new tab opens returning to the page where I was and the document is not downloaded anywhere.