This weekend due to a power-cut, my server was down and all virtual machines, including the one running Jira was down. After restarting the virtual machines, I first received the error that Jira couldn't start due to a lock. When searching on the community, I found that I had to delete following files and directories, which I did : * /opt/atlassian/jira/work/catalina.pid * /var/atlassian/application-data/jira/.jira-home.lock * sudo rm -rf $JIRA_HOME/plugins/.osgi-plugins/felix After several times trying, Jira started again, BUT : all the issues are gone ! I receive the following error when asking issues assigned to me : However, in the Issues-menu, they are still listed, as screenshot below shows : Also during login, I receive this same error : Can you please help me to recover my issues ? Thank you very much, Kind Regards, Dirk

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Issues disappeared after restart of Jira

Dirk_Baekelmans

This weekend due to a power-cut, my server was down and all virtual machines, including the one running Jira was down.

After restarting the virtual machines, I first received the error that Jira couldn't start due to a lock. When searching on the community, I found that I had to delete following files and directories, which I did :

/opt/atlassian/jira/work/catalina.pid
/var/atlassian/application-data/jira/.jira-home.lock
sudo rm -rf $JIRA_HOME/plugins/.osgi-plugins/felix

After several times trying, Jira started again, BUT : all the issues are gone !

I receive the following error when asking issues assigned to me :

However, in the Issues-menu, they are still listed, as screenshot below shows :

Also during login, I receive this same error :

Can you please help me to recover my issues ?

Thank you very much,

Kind Regards,

Dirk

Accepted answers

Sebastian Krzewiński

@Dirk_Baekelmansdid you try perform full reindex?

Regards,

Seba

All comments

Sebastian Krzewiński

@Dirk_Baekelmansdid you try perform full reindex?

Regards,

Seba

Dirk_Baekelmans

@Sebastian Krzewiński I did try it, but it failed immediately, and not only issues were gone, also Projects and Dashboard were missing.

I installed the new plugin atlassian-universal-plugin-manager-plugin-4.0.13 and now Jira even doesn't start anymore :

java.lang.RuntimeException: javax.servlet.ServletException: java.lang.RuntimeException: javax.servlet.ServletException: java.lang.IllegalArgumentException: Root page 'com.atlassian.jira.gadgets:dashboard-page' does not exist!

it's completely messed up

Dirk_Baekelmans

Good news ! All issues solved, thanks to the information on this page below, Jira starts again, and alle project, dashboards and issues are back ! This is the holy grail :

https://confluence.atlassian.com/jirakb/troubleshoot-a-jira-server-startup-failed-error-394464512.html