nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Issue with User Picker field

Céline Manca

Hi all!

I've created a "Service Request with approval" and added a customs field in order to select the approvers of this request.

When I create the request from the portal, I'm able to load the list of users to approve it :

But when I create the Service Request from Jira, I can't load any user and I have this strange number populating automatically :

Jira Service Desk.png

One of my colleague is also admin on the project and doesn't have the issue. We have checked the permissions and nothing is different on my side.

Any idea what could be the issue ?

Thanks for your help!

Céline

Accepted answers

Brant Schroeder

Celine,

If you are creating a new Jira Service Desk issue you should use the raise a request feature and not the create issue button. Raise a request can be found in the left hand navigation of the service desk project. Try that and see if all of the fields work properly.

All comments

Brant Schroeder

Celine,

Céline Manca

Hi Brant,

Thanks for your answer !

When using the raise a request feature it's working fine.

What I find strange is that it's working with the create issue button for my colleague who has the same rights:

User picker.png

the field is showing the possible user to approve the request.

Could this be a bug ?

Thanks!

Céline

Brant Schroeder

I doubt it is a bug. Probably a permission somewhere (Issue, Project, Application) or browser issue. Did you ensure that everything is the same across the application?

Céline Manca

Hi again,

It was indeed a permission issue, thanks for help!

Céline

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud

field