Hello.
We have a service desk model which is billable by consumed hours. Under this model, at the end of the month we invoice the customer the amount of hours dedicated.
So, the agents and collaborators log time under service requests and at the end of the month, we need to generate a report with all dedicated time by request.
Additionally, some service desk projects should be constrained to a pre-contracted amount of available hours, so getting a report that displays consumed, dedicated and available hours would be very helpful too.
I took a look at Jira Service Desk reports, but I can't find one for dedicated time on a time-period basis.
Kindly, do you know how could we address this to satisfy our business requirement?
