Create an article index

Alfredo Chiaramonte

I would like to know if its possible to create a visible index on Service Desk Portal with all the help articles for our customers to see them all easily.

Now if you access the Jira Service Desk portal (xxx.atlassian.net/servicedesk/customer/portals) you have to start typing the help article name's you want to consult and then the matches will apear. Is it possible to somehow add an index with all the existing articles?

We also have articles in two different languages, could we group them in a different index each?

Thanks a lot in advance,

Angélica Luz

Hello Alfredo,

Thank you for reaching out to Atlassian Community!

In Jira Service Desk, it's possible to create categories that will be visible to the customer before they can create tickets.

This option can be added to each project and not on the customer portal’s main page.

Please, go to the project and click on "Knowledgebase":

On this page, you will see all articles from the space linked to the project:

Click on New category to create the desired categories, for example, to create a category for each language:

After creating a category, you can click on Add article and add all the articles, for example, that are in English.

Here is a gif showing how it will look in the portal:

For more details, check the documentation below:

• Categorize knowledge base articles

Regards,
Angélica