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”XSRF check failed” when creating new projects

Wang, Lan 1

★Problem
My team installed Jira Server 8.8.0 behind an ALB in EC2(Linux).
When URL「https://cs-XXXXXX.itps.YYYYY.jp」is accessed, We can login successfully.
However, when we try to create a new project, the error below occurred:

Error creating project, XSRF check failed'

★Trials and Errors
As is suggested in the following url:
https://ja.confluence.atlassian.com/jirakb/creating-project-throws-error-creating-project-xsrf-check-failed-397083076.html
I have configured proxy server information in server.xml. However, it does not work after restarting jira service.

$ vim /opt/atlassian/jira/conf/server.xml

<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^\`"<>"

maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"

maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"

acceptCount="100" disableUploadTimeout="true" bindOnInit="false" secure="true" scheme="https"

proxyName="https://cs-XXXXX.itps.YYYYY.jp" proxyPort="443"/>

Any help will be appreciated! Thanks in advance.

Accepted answers

Nobuyuki Mukai

Thanks for posing a question in the Atlassian Community!

We've answered your question in https://support.atlassian.com/contact/#/ and we understand the problem is resolved by fixing your server.xml.

Please feel free to contact us in https://support.atlassian.com/contact/#/ or ask in Atlassian Community if further support is needed.

All comments

Alexis Robert

Hi @Wang, Lan 1 ,

did you also change the Jira Base URL settings to match your url with HTTPS ? The Base URL setting for you should be https://cs-XXXXX.itps.YYYYY.jp

You can have a look here to change this setting : https://confluence.atlassian.com/adminjiraserver/configuring-the-base-url-938847830.html

Let me know if this helps,

--Alexis

Wang, Lan 1

Thanks for your quick response. It does not work for me.
When I login as the administrator, there seems only logout option for me, as is shown in the attached screenshot.

I really need your help

screenshot 19.png

Alexis Robert

Hi @Wang, Lan 1 ,

you will need to ask your Jira Administrator to perform this operation then if you are not in the jira-administrator group.

Wang, Lan 1

Hey, Alexis. Actually, I am the administrator of this site. And after installation, I have registered the login user as admin. It is a little wired that the admin only has a logout option.
Could you please tell me how to reset the admin account? or any other ideas?

Nobuyuki Mukai

Thanks for posing a question in the Atlassian Community!

We've answered your question in https://support.atlassian.com/contact/#/ and we understand the problem is resolved by fixing your server.xml.

Please feel free to contact us in https://support.atlassian.com/contact/#/ or ask in Atlassian Community if further support is needed.

jhenriquez

I have the same problem and I can not solve it

Nobuyuki Mukai

Hi @jhenriquez

This problem typically occurs when the server.xml setting doesn't matches with your proxy configuration. Please check the Connector directive has the right setting as 3. Configure the Connector directive .

Also please check if 2. Set the context path is properly configured.

I hope this helps

jhenriquez

Thank you, I solved the problem with your help

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