How to put the organization name of a customer on an issue

Question

The organizations field is used for sharing issues, but I always want to show the customer and organization name on an issue screen.  Is this possible?

I can find all issues of an organization with jql,  reporter in organizationMembers("name"), but I just want a list of issues with the organization name and not only if the issue is shared!

Kris Desmadryl · Answer

Thx you for the answer, but the agent wants to see the organization name always. When a customer creates an issue but he is not sharing it with his organization the organization field is left blanc. I could create a queue for each organisation with the aid of  'reporter in organizationMembers("name")' but I have more then 1500 organization so this is no option.

Kris

Mike Bowen · Answer

Hi @Kris Desmadryl

Who is going to see the screen? The customer or the agent? If the latter then this is possible.

What you can also do is create a queue that contains a specific organisation and all their requests.

status in (Escalated, Implementing, "In Progress", Open, "Peer review / change manager approval", Pending, Planning, Reopened, "Under Review", "Under investigation", "Waiting for approval", "Waiting for customer", "Waiting for support", "Work in progress", "On Hold") AND Organizations = "XXXX YYYY" ORDER BY Key DESC

Likewise you can remove the organisation and list all tickets from all organisations, just be sure to add the column Organisation to your queue.

-Mike