Service desk add showing This add-on failed to enable. Your license may be invalid. Refer to the logs for more information

Silvio4

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I installed Service desk and was working well, but since 10 days ago I received the message at the user installed add-on: This add-on failed to enable. Your license may be invalid. Refer to the logs for more information. How can I fix this without lost what I configured before?

Mauro Badii

Hi Silvio,

Problems like this require the assistance of OnDemand Support because logs and system plugins are restricted in OnDemand. I suggest creating a request at support.atlassian.com and we'll look into the problem.

I really doub't that you'll loose your previous information. There might be something wrong with a plugins module.

Cheers!
Mauro