We would like to automatically create tickets in our Service Desk from a local HTML form.
How would we need to create the URL the form calls to create a new ticket?
E.g. https://webpage.atlassian.net/xxxxxxx/createNewTicket.jsp?subject=<SUBJECT>&field1=<CONTENT_OF_FIELD1>
Hi Katrin,
It's worth looking at issues collector to build the html form - https://confluence.atlassian.com/adminjiracloud/using-the-issue-collector-776636529.html - as Jira can do the heavy lifting of the form for you.
It may also possible to do it using your method, however, I can't find the appropriate cloud documentation. This is the Jira SERVER documentation - https://confluence.atlassian.com/jirakb/how-to-create-issues-using-direct-html-links-in-jira-server-159474.html
Notice that the final part of the URL is CreateIssueDetails.jpsa, and that you'll need a summary (subject) at the very least.
Hi Jimmy,
thank you for your help. That was exactly what we were looking for.
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