Can you automatically move a ticket from status "In Progress" to "Suspended for now" after 8 hours

Question

Hi Team,

To ensure a developer does not mistakenly leave their ticket "In Progress" overnight to continue collecting time worked on this ticket, is there a way to trigger the status to automatically move out of "In Progress" after a set amount of hours into a non timed status like "Suspended for Now?"

Thanks for your help!

Zoryana Bohutska _SaaSJet_ · Answer

Hi @Britneyw

To the above tools, you can also try SLA Time and Report. It lets you set a time limit for issue list you need and choose automate action for an exceeded issue notification, changing reporter, priority or changing status (as you are asking)

Hope it helps

Jack Hunter _HeroCoders_ · Answer

Hi @Britneyw ,

It should be doable with PowerScripts or ScriptRunner apps.

However, you might also consider an automated time tracking from the following apps:

* Clockwork Free

* Clockwork Pro

The automated mode counts only 8h (or other configured time) for a day when the ticket is left  "In Progress" overnight.

Cheers,
Jack