How to change the sort order of comments in Jira Service Desk advanced settings?

Ela Bryniarska

Hello,

 

I was asked by my consultants and the customer to change the sort order of comments/history in Jira Service desk so . I followed the instructions below but nothing changes:

1. nJira settings > System
2. Click General configuration from the sidebar.
3. Click the Advanced Settings button.
4. Edit the value of the jira.issue.actions.order property by clicking the existing value and changing it from asc to desc.
5. Click Update.

Is there any other setting that needs to be changed so that the sorft order changes for my comments?

 

Thanks in advance,

Ela.

Peo Krook

I'm interested in this too. 

But Ela's instructions seem to apply for Jira as a whole. Not just Jira Service desk. Or?

My interest is based on the problematic fact that the sort order for comments (for me at least) is different for Agents and Customers. So when a customer writes something like "...see below" the Agent must look above, and vice versa. This can lead to confusions and misunderstandings.

Isn't this a problem for many of you too?