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Why customers can't change ticket's status?

Juliana Miranda

All customers can't change ticket's status, just users on my organization be able change. It is possivel customers change ticket's status too?

Accepted answers

All comments

Ed Gaile _Atlanta_ GA_

I am sure it is possible but is that part of your business process to allow that? You would need to check your JIRA projects permission scheme and see what users/project roles/groups have the 'transition issues' permission.

Thorsten Letschert _Decadis AG_

Hu @Juliana Miranda ,

make sure to tick the 'Show transition in the customer portal ' checkbox for the transitions you want to expose in your workflow configuration:

Cheers
Thorsten

Juliana Miranda

Hi @Thorsten Letschert _Decadis AG_

Unfortunately this option doesn't show for me...

image (11).png

Juliana Miranda

Hi @Ed Gaile _Atlanta_ GA_

Could you show me where stay the screen with this option 'transition issues'?

Thank you!

Thorsten Letschert _Decadis AG_

Hi @Juliana Miranda ,

in your screenshot, you've selected the status instead of the transition. Clicking on the arrow reading Cancel request for example should provide you with the option.

You can't make a target status available for your customer but only the transition leading to a status.

Cheers
Thorsten

Juliana Miranda

Hi @Thorsten Letschert _Decadis AG_

I found the option you said me but the customers continue can't change ticket's status. In permissions, transition issues is able for customer.

Thank you!

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