How to manage multi-level picking list in JIRA service desk issue

Michele_Lucchese

Dear everyone,

I want to create a custom field in JIRA service desk that allows the user to select:

- product type

- issue type (depending on the choice of the product)

For example:

- product type A, issue type possibilities: 1, 3, 4

- product type B, issue type possibilities: 1, 2

I have created a custom field in the ticket configuration (following other questions that have been raised):

And I have associated it with any issue in any project but I am not able to select it in the issue configuration:

I am worried that I can use the custom field only in JIRA issues and not JIRA service desk ones. Do you have any idea how to manage the example above?

Thanks and Regards.

 

Angélica Luz

Hello Michele,

Thank you for reaching out to Community and for sharing the screenshots.

I can see that you created a custom field on Jira settings > Issues > Custom fields and on this page we can add the field on Classic projects. Your second screenshot is related to a next-gen project, which is independent of other ones.

With that said, custom fields created out of a next-gen project won't appear in Request types, you must create the fields directly in the project.

• Customize a request's fields in next-gen service desks

If you need this specific field, the best option is to use a Classic Service Desk project.

Regards,
Angélica