How to notify an user without aplication access?

Sofia Quintero

I´m on a server instance.

Everytime that an issue has been approvaI, must to be notify to an user without aplication access, and olso has to be able to see it from the portal.

I wanted to configured an automatization for this:

When: status changed
IF: issue matches/ The status changed to "In purchase"
Then: send email

To add who is going to receive the email, it´s give just a two opcion: reporter and customer involved, so i don´t know how to add in my user

How can this user be notified? it´s any way to do it without an add-on?
It´s posible to added him as a request participant automatically every time an issue is created from portal and jira?

Brant Schroeder

Sofia,

  You can add them as a request participant (This can be done on issue creation).  This will require them to have a customer account and by adding them as a request participant they will also have access to see the issue in the Service Desk Portal. Once they are added as a request participant you will be able to add customer involved and they will receive the email.