Customise customer notifications

leena.gokal

We've had a few queries from 'customers' regarding not being able to see the conversation thread within the email notifications. Especially difficult for a new participant in the thread to follow what is going on.

How can I add all of the Activity > Comments to the customer notification emails.

I can't find what the variable would be to add to the template.

Brant Schroeder

Unfortunately there is no way to add all of the comments to notification emails using the delivered project.  Here are your options as to what is available.  https://support.atlassian.com/jira-service-desk-cloud/docs/edit-the-content-of-your-customer-notifications/ 

There are apps that allow for this functionality like Raley Email Notifications and Email this Issue.