One of our customers has reported that they're not receiving notification emails on their comments they have entered on a ticket.
This is happening intermittently on https://touchcommerce.atlassian.net/servicedesk/customer/portal
I'm unable to figure out why it's happening. Can anyone assist with this?
You can use the Notification Helper to identify the issue
https://your-siteid.atlassian.net/secure/admin/NotificationHelperAdmin.jspa
It looks like you're new here. Sign in or register to get started.
