Jira wont start (not a valid Win32 application)

IT Master

Hello,

we installed Jira Software 8.5.4 (LTS) on Windows x64 but the service won't start. The event viewer shows error ID 7024.

If I look in the log folder of Jira it shows the following:

[2020-04-04 19:02:15] [error] [ 7260] %1 is not a valid Win32 application.
[2020-04-04 19:02:15] [error] [ 7260] Failed creating Java C:\Program Files (x86)\Java\jre1.8.0_201\bin\client\jvm.dll
[2020-04-04 19:02:15] [error] [ 7260] %1 is not a valid Win32 application.
[2020-04-04 19:02:15] [error] [ 7260] ServiceStart returned 1
[2020-04-04 19:02:15] [error] [ 7260] %1 is not a valid Win32 application.

 

I think the problem is because on that computer Java (JRE) is already installed. It's required by installed Tomcat9 and XWiki Software.

Is there a way to get Jira Software running without deleting the installed JRE?

Thank you in advance!

Pavel Junek

Hi Mario,

Welcome to Atlassian Community!

Based on the described error please visit Jira knowledge base - JIRA Service Fails To Start in Windows - Is Not a Valid Win32 Application.

I hope it will help you!

Cheers, Pavel