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What can I do?

masashi_sekoguchi

~/environment/sample_app$ git push -u origin master

Warning: Permanently added the RSA host key for IP address '2406:da00:ff00::3403:4be7' to the list of known hosts.
Counting objects: 87, done.
Delta compression using up to 16 threads.
Compressing objects: 100% (73/73), done.
Writing objects: 100% (87/87), 21.27 KiB | 5.32 MiB/s, done.
Total 87 (delta 3), reused 0 (delta 0)
remote: hooks/pre-receive: line 5: /opt/python/domains/bitbucket.org/current/bitbucket/scripts/git/hooks/pre-receive: No such file or directory
To bitbucket.org:2wc28582bj9/sample_app.git
! [remote rejected] master -> master (pre-receive hook declined)
error: failed to push some refs to 'git@bitbucket.org:2wc28582bj9/sample_app.git'

Accepted answers

Raul Gomis

Hi all,

Apologies for any inconvenience caused. We had an issue with a couple of unhealthy nodes that were added to the node pool and caused intermittent git push issues over SSH to a low percentage of traffic: https://bitbucket.status.atlassian.com/incidents/rq1l29j2d0zq

The issue should be fixed now as we removed the nodes from the pool. We will conduct a post incident review to make sure this type of issue doesn't happen again.

Regards,

Raul

All comments

Frans Flippo_ibc3k7

Same error. If I retry it usually works the second time. Doesn't give me a warm and fuzzy feeling about BitBucket...

Nic Brough -Adaptavist-

If it works a second time, that suggests your network is failing to find the site but telling your client computer that it has. You'll need to talk to your DNS admins about that. And it's git that is failing, not Bitbucket.

Tyler Waters_lxiuhr

Getting this exact same thing -- the line,

remote: hooks/pre-receive: line 5: /opt/python/domains/bitbucket.org/current/bitbucket/scripts/git/hooks/pre-receive: No such file or directory

Note "remote" at the beginning -- this does imply that it is the remote that is failing (i.e. bitbucket).

I hit this immediately after creating a repository and trying to push into it.

My guess would be there is some process in the background deploying the various hooks that bitbucket uses after initial creation -- and it wasn't done yet -- hence why it fails the first time, then works after a few minutes.

hor_se

Same here

Nic Brough -Adaptavist-

I can't tell you more than your networking is not working. All of these errors appear to be down to networks not networking.

netsmile-daniel

Getting the same error, which is rather annoying, because it is stopping our whole build process right now.

Can we get this fixed ASAP please? Thank you!

Note: there were no changes in the affected repositories in the last 7 weeks, so this is not an issue that comes from our side. This is a bitbucket issue!!!

hor_se

Try until it's working, connection problem. It's ok now for me

john.reilly

I have been getting this the last couple of days. How can it be a networking error given the server is sending me an error which indicates that a directory is missing? The root cause might be networking but the symptom appears to have nothing to do with networking.

netsmile-daniel

> Try until it's working, connection problem. It's ok now for me

.... Really now? That is your suggestion? How about you start calling some people in your team and get this bug looked into and fixed? Because my team and I, as well as the other 2~3 people who reported this here, we can not be the only ones affected by this.

Could you please do that? Thank you.

PS: I already tried and re-run the same git commands several times, it is still failing 100% of the time. So that is clearly not a solution.

netsmile-daniel

Yeah, I don't get why this is supposed to be a network error, when the error message clearly states it is not finding a file/folder SERVER-SIDE!!!!!

hor_se

I'm not working for atlassian. I'm just an user

netsmile-daniel

Further information: it now happens on other repositories for us that it didn't happen on before. It happened on repo C out of repos A, B, C, D, E, F ... Z. But now, as I manually intervened and ignored repo C, it happens for repo A all of a sudden.

We have about 25~30 repos for our build and deployment process for our main product, and this is affecting us heavily as we can currently not create a new build for it because of this bug.

It would be nice if someone from the Atlassian team could at least respond to this threat and give us an ETA or at least rough estimate as to when this will be fixed. Thank you.

netsmile-daniel

And just to make this perfectly clear to people who still suggest to me to just "run it again". THAT IS NOT AN OPTION!

We have 25~30 repos in our build. So clearly, trying to rebuild it until it succeeds is not an option, because it can fail in any of those repos at any time. It would also take a lot of our time to manually do this and monitor for success. Which is also clearly not what you want in an automated build process.... since the reason you automated it is to not have to monitor and run in it manually.

Does that make sense to you? Because it makes a lot of sense to me! So stop suggestion to me to run things again!!!

dceddia

I just got this too. Ironically, as I was trying to push a blog post about deploying things with git...

It worked on the second try though.

It definitely looks like a problem on BitBucket's end. Since it works "sometimes", maybe their load balancer is balancing between a few servers where one/some are broken, and others are working correctly.

Hopefully they fix it soon!

netsmile-daniel

I sent an official support request to them, since it has a major impact on our release cycle right now.

netsmile-daniel

@dceddia I think you nailed it. I just go a response from their support telling me this

We've identified one of our SSH boxes is causing the intermittent issue that you're seeing.
FYI, we've removed the faulty box from the SSH pool and would you try to rerun the build then let us know how it goes?

So I restarted the build process once more and so far it hasn't failed yet, and all git operations are done now. So I'd say that was it.

Raul Gomis

Hi all,

The issue should be fixed now as we removed the nodes from the pool. We will conduct a post incident review to make sure this type of issue doesn't happen again.

Regards,

Raul

lfiore-tbf

Pushing master
Enumerating objects: 86, done.
Delta compression using up to 3 threads
Total 73 (delta 61), reused 0 (delta 0)
POST git-receive-pack (9533 bytes)
Remote: hooks/pre-receive: line 5: /opt/python/domains/bitbucket.org/current/bitbucket/scripts/git/hooks/pre-receive: No such file or directory

Nwosu, Samuel

Currently experiencing this issue

Roland Vassallo

same

stevenjn

Same here.

TimHogan-Princeton

Me too - just now 4/21/2020 6:25pm Eastern Time

C:\Users\xxxxxx\Documents\projects\SAFE\repos\safe>git push
Counting objects: 8, done.
Delta compression using up to 4 threads.
Compressing objects: 100% (8/8), done.
Writing objects: 100% (8/8), 3.68 KiB | 753.00 KiB/s, done.
Total 8 (delta 4), reused 0 (delta 0)
remote: hooks/pre-receive: line 5: /opt/python/domains/bitbucket.org/current/bitbucket/scripts/git/hooks/pre-receive: No such file or directory
To https://bitbucket.org/princeton/safe.git
! [remote rejected] master -> master (pre-receive hook declined)
error: failed to push some refs to 'https://TimHogan-Princeton@bitbucket.org/princeton/safe.git'

ljb0904

Also experiencing this:

Enumerating objects: 11, done.
Counting objects: 100% (11/11), done.
Delta compression using up to 4 threads
Compressing objects: 100% (6/6), done.
Writing objects: 100% (6/6), 604 bytes | 604.00 KiB/s, done.
Total 6 (delta 5), reused 0 (delta 0)
remote: hooks/pre-receive: line 5: /opt/python/domains/bitbucket.org/current/bitbucket/scripts/git/hooks/pre-receive: No such file or directory
To https://bitbucket.org/laurentbaig/dna-process.git
! [remote rejected] staging -> staging (pre-receive hook declined)
error: failed to push some refs to 'https://laurentbaig@bitbucket.org/laurentbaig/dna-process.git'

swarna-a-26

same here, Experiencing it ..just now..

Any solution for this?

Total 0 (delta 0), reused 0 (delta 0)

remote: hooks/pre-receive: line 5: /opt/python/domains/bitbucket.org/current/bitbucket/scripts/git/hooks/pre-receive: No such file or directory

! [remote rejected] master -> master (pre-receive hook declined)

error: failed to push some refs

ljb0904

---

Aleksandar_i7cpif

Same here.

ahnilica

Also experiencing an identical error. Looks like 'unhealthy nodes' made their way back into the system

Nwosu, Samuel

Issue has reappeared and is affecting several users.

unknown

Also experiencing the same issue..

remote: hooks/pre-receive: line 5: /opt/python/domains/bitbucket.org/current/bitbucket/scripts/git/hooks/pre-receive: No such file or directory

rehcgt

I'm also receiving this message when doing a git push

remote: hooks/pre-receive: line 5: /opt/python/domains/bitbucket.org/current/bitbucket/scripts/git/hooks/pre-receive: No such file or directory

TimHogan-Princeton

It's back to working for me now. I'm guessing you simply have to wait a little until "your node" gets fixed. I wonder if these nodes get tested or are they asymptomatic? That would explain things. Remember to wash your hands afterwards.

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