email source name I can't change?

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Comes with my name Eduardo Klass I would like to change it to Support.

 

 

Angélica Luz

Hello Eduardo,

Thank you for reaching out to Atlassian Community!

When an agent creates a ticket on behalf of the customer or makes any change on a ticket, customers will receive a notification showing the full name of the agent who made the change.

This is hard-coded and currently, it's not possible to change. 

There is a feature request suggesting the implementation of this ability:

• User JIRA's 'Email From' format in Notifications

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica