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OR in automation for JIRA

Petr Nový_jcdusi

Hello, is it somehow possible to use OR operator when using multiple conditions in Automation for JIRA?

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Ste Wright

Hi @Petr Nový

What are you trying to achieve?

I'm not sure if it is possible to move from AND to OR - but it might still be possible to create what you're looking for the rule to do using an alternative method.

Ste

Petr Nový_jcdusi

Hi @Ste Wright ,

Thanks for reaching out. I would like to create rule which will trigger on comment which occurs in

In certain project
OR by certain creator, regardless on project
OR with certain comment properties, regardless on conditions above.

So far, I have created multiple independent rules, with same outcome. This is not great solution, as

Multiple rules may trigger simultaneously -> multiplying outcome.
It is difficult to maintain.
It have performance drawbacks, as 3 (possibly asynchronous?) rules will be triggered for one event.

Therefore single rule with complex condition would be much better. I just dont know how to do it :-)

Thanks in advance

Petr

Petr Nový_jcdusi

Hi @Ste Wright ,

Thanks for reaching out. I would like to do certain action when an issue is commented in one of following conditions:

Issue is in certain project
OR issue is being commented by certain user
OR comment have specific comment property.

So far, I have created multiple independent rules - one for each OR condition. it have several drawbacks:

Extensive maintenance - changing outcome have to be updated for multiple rules.
Performance - 1 listener is better than 3
It can potentially trigger multiple times, possibly duplicating the outcome.

Therefore it would be best to have only one automation rule for this. I just do not know how to achieve that :-)

Thanks in advance

Petr

Darryl Lee - CCC

I think you have to use a JQL condition:

```project=FOO OR reporter="VIP"```

Michelle Gronwold_8dpure

Not sure if you found help, but this link helped me solve for a similar problem I was having. Assigning issues using an if/else condition.

How to auto assign issues with Jira automation | Atlassian

ddubrava_wo8pej

It looks that "if / else" or multiple "issue fields condition" do not support OR. You can use "JQL condition" instead. For example, `component is EMPTY OR labels is EMPTY`

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