I'm testing Jira Service Desk. I have a transition for reopening issues for my customer but in the user portal doesn't have any action or button for doing this action.
Some ideas for solving this situation?.
Regards
https://jira.atlassian.com/browse/JSD-40
There is a workaround in the issue.
Cesar I am trying to establish in Service Desk the ability to reopen a Resolved State -Resolution Done statused TIcket to In Progress state and Resolution Unresolved by my Sdesk agents. Can you share how you set the transition to achieve this per above.
Thanks!
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