We have a NUMBER field that will not accept decimal input on the Form view?!?

Jon Pratt

I am puzzled by Jira not allowing me to enter a number with decimal place 1.5 for example on the form presented on the Service Desk Portal.

This makes no sense as the same field on the main form inside the Jira Servce Desk project allows for 1.5 to be entered without issue.

 

 

 

Angélica Luz

Hello Jon,

Thank you for reaching out to Atlassian Community!

Testing using the details you provided, I wasn't able to replicate the issue. I created a new Number field and added it to the project. When creating a ticket, I was able to add 1.5 and the ticket was created with no issues.

I also tested it on a next-gen project and it works.

Per the screenshots, you are using a classic project, so I would like to know if there are any post functions or validators or anything else. I see that there are some add-ons on your site like Extension for JSD, Scriptrunner, so maybe there is something else preventing the field to work correctly.

The basic configuration, without using any add-on or validators on the workflow, allows adding 1.5 as a value in the field.

Regards,
Angélica