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Cloud products are blocked and org admin is no longer works, what to do?

Ildar_Shayakhmetov

Hi guys,

Our team member created our Jira project couple of months ago and seems like she didn't pay enough attention to billing settings. Anyways, she did quit and we as a team have been working on the project.

And yesterday our project got blocked. I did open the billing page to add the payment methods, but our project is no longer there. Is it possible that it was deleted??

Accepted answers

Hello Ildar,

Welcome to Atlassian Community!

I see that you are a user from 4 Cloud sites and two of them have Jira Software. One has Jira Software Standard and the other is Free.

Can you please let us know if you are talking about the Standard or Free?

You mentioned that you added the payment methods, so I believe you are a site administrator on the Standard site, but I want to confirm so I can share the correct information with you.

Was she the only administrator of the site?

Regards,
Angélica

All comments

Hello Ildar,

Welcome to Atlassian Community!

I see that you are a user from 4 Cloud sites and two of them have Jira Software. One has Jira Software Standard and the other is Free.

Can you please let us know if you are talking about the Standard or Free?

You mentioned that you added the payment methods, so I believe you are a site administrator on the Standard site, but I want to confirm so I can share the correct information with you.

Was she the only administrator of the site?

Regards,
Angélica

Ildar_Shayakhmetov

Hi Angélica,

I guess the one I am talking about is the free one, cuz it has been blocked and not listed among the projects.

and yes, I am site admin and she has been only one org admin.

With best,

Ildar

Thank you for the information, Ildar.

I will mention the initials of the sites to confirm because you are a site-admin of a site that has Jira Software standard and not free.

Site bxxxxxxxxi.atlassian.net - Jira SW Free and your role is User.

Site mxxxxxxe.atlassian.net - Jira SW Standard/Confluence Free and your role is site-admin.

Ildar_Shayakhmetov

I confirm that, however, there isn't the project mentioned that got blocked.

The site was `mybeeline.atlassian.net`:

Screenshot from 2020-04-12 16-40-47.png

As I mentioned, there is no information in admin page about the project =(

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