Service Desk Sprints?

Glenn Nicol

We have been loading issues into JIRA Service Desk OnDemand for over a month now. I just started using the JIRA's Agile functionality for development project. Is there a way to move the service desk "tickets" into the Agile section so I can use that same functionality to plan and manage the work on the service tickets?

I would live to have Sprints for dev work that is initiated by service tickets.

Thank you

Glenn Nicol

Julian,

Thank you for the comment. After poking around more, I found the issue was that the Service Desk Workflow was different from the Agile Workflow. Once I set/simplified the Service Desk items workflow, the items showed up in Agile like I wanted.

Glenn