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Is there any Android SDK to integrate tickets creation

Christian Grasser

Is there any Android SDK from Atalassian/Jira Service Desk to integrate the service desk into the own Android app?

Something similar like the "Zendesk SDK" for Android.
They have an SDK out of the box to show all open tickets from the user and the user can create also a new ticket/issue.

Accepted answers

Carlos Khatchikian

Hey @Christian Grasser , I can answer this question because I work in Jira Mobile

The answer is No, there is no SDK provided for JSD.

But you can use jira-mobile-connect for this. https://bitbucket.org/atlassian/jiraconnect-android/src/default/

It works across Cloud and Server. In Cloud is already added into your instance.

The main difference is that it will create tickets with only one user instead of Customers.

You can then use Automation for Jira to send emails to customers and merge the responses back.

We don't have yet a way to have support articles or F.A.Qs from Jira.

All comments

Carlos Khatchikian

Hey @Christian Grasser , I can answer this question because I work in Jira Mobile

The answer is No, there is no SDK provided for JSD.

But you can use jira-mobile-connect for this. https://bitbucket.org/atlassian/jiraconnect-android/src/default/

It works across Cloud and Server. In Cloud is already added into your instance.

The main difference is that it will create tickets with only one user instead of Customers.

You can then use Automation for Jira to send emails to customers and merge the responses back.

We don't have yet a way to have support articles or F.A.Qs from Jira.

Christian Grasser

Thanks @Carlos Khatchikian for the info.
Is it planned to add such SDK?

It is very handy that I can integrate the Zendesk SDK into my mobile app with a few settings and have a complete UI.

The user sees all there issues and the status and get also the answer inside my app.

But I wanted to use now the Jira Service Desk.

----

Your suggestions with the jira-mobile-connect is alpha and the last commit was 2015 :-)
Seems this is dead ?

Carlos Khatchikian

No plans for now, sorry.

The jira-mobile-connect codebase is old, but you can use it to build whatever you want on top. The important part is having the backend token to send tickets and that is already enabled.

What we usually do here is that we send tickets through the jira-mobile-connect addon to JSD (it needs to be a classic project) and then we can tweak JSD with A4J ("Automation for Jira") to send emails to your customers.

You need to add automation because jira-mobile-connect will create all tickets with the same reporter, so we put the e-mail in a custom field and then with A4J we send the emails.

I know it is not the best compared to what you are proposing, but it is what we have now.

Hope this helps you.

Christian Grasser

Ok thanks.

I have seen there is also an REST-API for Jira Service Desk.
With this API it should be possible to get also all current issue for the user and so on.
But a lot of work to build this to have the same as now out of the box from Zendesk.

Seems I will still use Zendesk because of there great SDK for my mobile apps.
This saves a lot of work and give the user a great experience.

Anyway thanks again for your quick answer.

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