Jira SD agents doesn't receive notification about new issue

Robert Czekański

Hi, 

please help me. I've got new SD instance, and as agent (and admin) I do not receive notification about new issue. I've checked settings, and there is everything as should be. I've checked with notification helper and it said that i receive emails, but I have not. There is nothing in my spam folder also. 

Request came from API and it is set that Assignee is automated added - that's me. So help me please. 

Elifcan Cakmak

Hello,

Have you checked out the steps in this documentation?

https://confluence.atlassian.com/jirakb/not-receiving-email-notifications-in-jira-cloud-779160705.html

In my experience, mail notification problems occur 80% of the time because of this:

By default JIRA will not send you email notifications about your own changes. 

I recommend you check this one out. Also, if it's not one of these, I suggest you create a ticket to Atlassian about the problem.

Regards,

Elifcan