How to create a project by using another project's template?

Question

Hi,

About a week ago I was able to create a project using a previous project as a template. I used to select the "Advanced" option then select the "Share settings of an existing project". Now there is no "Advanced" option and when I click "Share settings of an existing project" it does not give me any projects to select from.

What happened to the "Advanced" option and how can I create a project using a previous project's template?

Thank you.

Fahad Akhtar · Answer

Hi Hazwan,

I am a site admin and I can see and access all projects.

How do I get Atlassian support?

Thank you

Hazwan Ariffin · Answer

Hmmm.. interesting. is the other project accessible to you? If yes, you may want to get Atlassian Support to check your configuration here.

Fahad Akhtar · Answer

HI Hazwan,

I have the first option. Before there use to be a check box for "Advanced" now there is not. When I check the "share settings with an existing project" none of the projects that are already there show up in the drop down menu. I even try typing it in but nothing shows up. And when I check that box I cannot click on the "Create" button because it is grayed out.

Please help.

Thank you.