Can Email Requests be customized into specific Issues types?

Roger Von Urff

I'm looking for best practices when it comes to Inbound Email.  Ideally, we would like emails to be routed to specific issues instead of it coming into the queue as a general Email request. Can this be done? If so, how do I go about setting this up?

Example: New email is set into a Project.  The subject of the email is "New Account"  I want that Issue to be generated under the "Net Account Set up" Issue type and NOT the Email Request Issue type. 

Thank you! 

Hernan Halabi - Elite IT Consulting Group

Hello @Roger Von Urff welcome to the community. You can only use emails for one request type. Maybe you can try the automation feature and the smart values functionality there to try to identify certain types of requests by email and then auto edit the request type to match the ones you expect. I haven't done this before but I would expect this to be somewhat feasible, not necessarily easy to mantain