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When create new ticket in JIRA, original reporter name is changed

Rachael Harris

Hi All,

When any of the user create a new ticket using create ticket API, ticket getting created but the original reporter name is changed and always created with the admin user name.

Original user is not getting any notification also.

I am not sure is it any configuration change or need to add few parameters while calling create ticket API. Can anyone help me on fixing this issue?

Thanks

Accepted answers

karim -Atlassway-

Hello @Rachael Harris

Could you please check the default assignee from the user and role section ?

It should be the administrator , you can edit it . or let it unassigned .

Could you keep me posted please ?

Thank you Image 1.png

Regards

All comments

karim -Atlassway-

Hello @Rachael Harris

Could you please check the default assignee from the user and role section ?

It should be the administrator , you can edit it . or let it unassigned .

Could you keep me posted please ?

Thank you Image 1.png

Regards

Rachael Harris

Thank you Karim for your response.

In user section i did not find any option to change default assignee and also in Groups section.

Can you please provide me the steps to change default assignee.

Thank you.

Rachael Harris

Hi All,

Can someone help me on the above issue ?

I am unable track, who is creating the issue using JIRA API because every time reporter name is same. Original user is not getting any notification because his username/email id is not mentioned anywhere.

Thanks

karim.belhadj

Hello @Rachael Harris

User section is under the project , not the administration section , exactly in users and role .

2. could you please send me screen shot ?

Regards

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