jira service desk scalability - design

j_wgq0b2

The scenario, generate ServiceDesk project for multiple countries (min 4 countries), 200 issues per day and per country

What are the best practices and considerations for Service Desk design:

• Multiple service desk projects? each per country? or only one is enough?
• What about database? is there a way to generate historical issue database?
• what is the limit number for issues
• how about the queues, it will get slowly over the time

thanks in advanced

Meck

Hi jaguilar*,

Lemme try help you a little.

• Multiple service desk projects? You should setup as Atlassian Help Center - https://support.atlassian.com/customer/servicedesk-portal per products / service
• What about database? I think you looking for this https://answers.atlassian.com/questions/38841285
• What i s the limit number for issues?There is no limit. You can have any number of issues but you will see performance related issues when it grows to millions.
• About queues you need setup right, and you should use JIRA Software to generate releases for your project.

I hope it helped you.

Regards,
Lameck.