Why do I need to set permissions twice?

unknown

I add users to groups in the user administration center. For example, user x is part of the service desk admins group, but for some reason he doesn't automatically get access to all the projects and he has to be added to every project individually.

Is this normal behavior? Or can this be changed so that they automatically get access to tall the project the group has access to?

Hazwan Ariffin

It depends on your Project's permission. If the projects are using a shared permission scheme and the group is granted the browse project permission, the user would be able to access all project OR if they are on an individual permission scheme but the group is given then browse project permission to all permission scheme, the user would be able to access to project.

If the projects use project roles, then you would need to add the group to all project roles. Moving forward, you may want to add the group as a default in the Global Project Roles settings - https://<yourdomain>.atlassian.net/secure/project/ViewProjectRoles.jspa