How to allow anyone on the internet to log a ticket in Jira Service Desk

Michael Green_aknhde

Hi,

I have a requirement where I want to allow ANYONE accessing our public facing web site to be able to log a ticket in Jira Service Desk.

Ideally I'd like to be able to have their enter their details as well :

 - Name

 - Phone

 - Email Address

 - Issue or requirement

 

Can this be done ?

Hazwan Ariffin

Here's a KB on How to manage access to your JIRA Service Desk cloud. So basically you'd need to set the customer permission to "Anyone can send a request without logging in". If you don't see this option under your Customer Permission settings, check you Service Desk configurations <domain>.atlassian.net/secure/admin/SDConfiguration.jspa and set the Can customers create their own accounts? field to Yes. That should enable public access option

As for the customer details, JIRA Service Desk only provides Name, email address and issues that were reported by the customer but not phone number. For that you would need a CRM add on such as JIRA Cloud for CRM or you can just add a new custom field on the request form, so your JIRA Service Desk customer can enter the phone number when creating a request.

Hope that answers your question!