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Something went wrong after loading the editor.

Jason Upton

At one point I was able to create and edit however I am getting message ' Something went wrong after loading the editor. Copy your unsaved changes and refresh the page to keep editing.'

Tried on 3 browsers, cleared cache and cookies, updated Java, restarted PC, had profile removed and re added and it looks like I am the only one in the group getting this error.

Tried to refresh page while receiving error in multiple browsers.

PC is Windows 10 Pro build 18363.720.

Does anyone have any other suggestions?

Thanks in advance.

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Evan Underwood-Harley_yyu64c

Hi Jason,

Is collaborative editing enabled in confluence?

Are you accessing Confluence in a different way to how your colleagues are accessing i.e. Different VPN, in a different office, different network?

Regards

Evan

Jason Upton

Hi Evan,

By collaborative, is that something I can check on the client side? It should be.

We should all be using the same VPN to connect remotely. Main difference for me is I only noticed this happening when working away from the office however my colleagues are as well now.

Thanks for reaching out to me.

Kind regards,

Jason

Evan Underwood-Harley_yyu64c

If collaborative editing is enabled you should see when editing a page that two or more people can edit a page at the same time, see the below example.

Does this look familiar? I know you can't go and check this at the moment but if your not an admin you could ask a colleague to check if they get a similar layout to the above.

If you are an admin in confluence you can also check in settings -> General configuration -> Collaborative editing. It will show as either on or off.

My thinking was the way you connect is different, its possible that websockets are blocked on the route you are connecting which would mean collaborative editing won't work and you would get an error similar to ' Something went wrong after loading the editor. Copy your unsaved changes and refresh the page to keep editing.'

If you can confirm if collaborative editing is on or off we can decide what the next test / steps are.

Jason Upton

Thanks. I asked the admin to check and that looks to be fine.

I also failed to mentioned I clicked on the websocket link it the connection appears to be fine as well.

Kind regards,

Jason

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