nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Admin User Name and Password unknown

Tech_Support_1dz0v1

I have a new community license for JIRA. On my local server I opened the JIRA license page in my web browser to correct the problem of the old license key. I pasted it in the correct spot, however, it is asking me for an admin user name and password. I have tried the MyAtlassian user name and password, the DB user name and password, and the local machine admin user name and password. Is there a way to reset the admin user name and password to finish my JIRA installation?

Our old admin left with no documentation and refuses all contact.

Thanks

Accepted answers

All comments

Evan Underwood-Harley_yyu64c

You can enable recovery mode which will allow you to login as the recovery_admin user.

You set the password by editing <installation-directory>/bin/setenv.sh

And add the below to the JVM_SUPPORT_RECOMMENDED_ARGS argument:

JVM_SUPPORT_RECOMMENDED_ARGS=-Datlassian.recovery.password=<your-password>

See the below link for more details:

https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html

Tech_Support_1dz0v1

We are running it on windows, so I want to check if I should still edit the .sh or should I edit the .bat instead?

Evan Underwood-Harley_yyu64c

If it's windows edit the .bat file.

If Jira is running as a service in windows, you will need to stop Jira and start Jira with the start-jira.bat file or the changes won't have an affect.

Tech_Support_1dz0v1

Still getting the same error of user name or password is incorrect

Vinnie Chhabra

I'm having the same issue - just upgraded from Jira v8.4.3 to v.8.13.17 and now it's complaining that our license key doesn't support the 8.13.17 version.