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Create Jira project from shared configuration option not available for Service desk projects

Gikku

I was trying to create new classic Jira project using the 'Share settings with an existing project' option. The problem is that only Software projects are listed there to be chosen from, not any SERVICE DESK projects.

I checked in another Cloud instance also and the behaviour is same as well. Is this an expected one, or need any additional configuration. ? I have site-admins access and admin access for all the projects.

Link followed: https://support.atlassian.com/jira-service-desk-cloud/docs/create-a-service-desk-in-the-new-jira-experience/

Accepted answers

Billy Byrne

I am also seeing this. I can confirm that this was working sometime last week as I did this. Hopefully something silly was changed and can be reverted back.

Gikku

Hi @Hevelop @Billy Byrne

Atlassian Bug request raised JSDCLOUD-8980 for this.

All comments

Billy Byrne

I am also seeing this. I can confirm that this was working sometime last week as I did this. Hopefully something silly was changed and can be reverted back.

Hevelop_hla3he

Same issue here

Gikku

Hi @Hevelop @Billy Byrne

Atlassian Bug request raised JSDCLOUD-8980 for this.

Andrius Razma

does not work: No existing Jira Service Desk projects are shown

iSun AG Support

does not work: No existing Jira Service Desk projects are shown

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