Jira Service Desk Cloud report layout

Jonas Christensen_khjwey

Is there a way to change the layout of a custom report created in Jira Service Desk? By default the report returns a graph layout showing the number of incidents or issues reported on a specific date.  When selecting a point on the graph, the issues created on that date are displayed in a list below the graph.

 

Is it possible to change the layout so that the result of the report (e.g. Created requests past 30 days) is displayed as a list instead of the graph?

Petter Gonçalves

Hello @Jonas Christensen

Thank you for reaching out.

Per your description, I understand you would like to display in a list all the issues created in the last 30 days. Is that correct?

You can create a JQL filter to properly display this information. This would be the steps:

- Click in the magnifier icon at the top-left corner > Click on Advanced Search and type the following filter, replacing 'yourproject' by the SD project related to the issues you want to display:

Project = yourproject and Created >= -30d

Using the list view, select the columns you want the filter to display in the list:

If you want to display a more user-friendly list, you can also use the Filter results gadget in your dashboard. properly adding the filter you created above in the gadget.

Let us know if you have any questions.