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Automation for JIRA overwriting Request participants on Issue Create

Yusuf Adam Kwong

Hi,

I am trying to have Automation for JIRA add Request Participants but it keeps overwriting them.

I have used 'Edit Fields', 'Request Participants', 'set value', in the text box ive tried 'Copy from issue', 'Copy from parent' and even 'Copy from Trigger Issue' in addition to the user I want added but it keeps overwriting them. In Issue History I would see request participants added from the CC in an email request but Automation would then remove them and replace with the user.

Does anyone have any idea how to go about accomplishing this?

Accepted answers

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Yusuf Adam Kwong

Parvaneh Zand

Hi @Yusuf Adam Kwong ,

All options you've tried, are in Set Value operation.

You should click on '...' icon and select Copy From

and make sure Add to existing values checkbox is selected.

Yusuf Adam Kwong

Hi Parvaneh,

Many thanks for your response. However the above copies from another field. The rule I want to create is to add a specific customer to the ticket on create without overwriting the value.

Regardless I have tried creating a custom field, have that filled by another rule (rule on Issue Create and then use this rule (rule A) to copy to Request Participants but rule A always goes before rule B. Worse still, rule A with 'Add to existing values' still overwrites Request Participants when the custom field is empty. I only notice this behavior on Issue Create

Zita Bagi

Hi, I have the exact same problem right now and I haven't found the solution yet.

Per Löfgren_plpgtu

Same problem for me. That checkbox "Add to existing values" seems to be bugged

Steven Borne

Hi everyone, I guess that no one find an answear to this problem ?

Paul Krueger

If you want to preserve the existing participants, you'll want to do it like this: Screenshot 2021-09-21 150546.png

Valentin R.

@Paul Krueger How did you achieve this? I am trying to do the same thing for a custom fields (user groups) but it lets me choose either "copy from" or "set value". Can get both in one field like you have it.

Valentin R.

Hm, looks like it only works with the "request participants" type of field. Doesn't work the same with a user group field.

Krishna Prasad_a55u0w

Paul - You are totally awesome, fixed my issue .

Roman Treynker

Thank you, but can you elaborate (I know it's a few years later... lol)

We have a manager that wants to be added as a participant to every ticket created (in his department). I had the "Set Value" option originally, but looks like that removes the old participants when it adds him.

This "Copy From" option is confusing because it doesn't give you the option to add new participants. It just copies it from where you select it. The "add requested participants from current issue" doesn't make sense.... if the current ticket already has participants, why copy and re-add them? Ticket is created with a 4 participants.. and I want the automation to add the manager to make a total of 5 participants... but first option deletes the original 4, while the second one seems to just re-add the original 4 and doesn't give me the option to add the 5th.

Hope my ramblings made sense. Thank you

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