how do i create a SLA based on date in field on request?

ScottBrace

Hi All,

I'm trying to build a process for Subject access requests and part of this is a 30 days SLA starting from the moment we receive the SAR request.

Because we can receive these a couple of day's before they're inputted into Jira, we have created a custom field in the request named "When was the SAR request received", which is standard date/time format

Ideally, we'd like to be able start the SLA for these requests to begin counting 30 days from the date given in this field.

Is this possible with a JQL query or by any other means? 

Thanks in Advance!

Jack Brickey

To the best of my knowledge, you cannot do this,  at least OOTB. You cannot start an SLA in the past. The only concept that would seem feasible would be to dynamically set the SLA duration based upon a date calculation, i.e. reduce the SLA value by created date - SAR request received date. I know thru scripting addons you could perform a date calculation to acquire the “offset” but then you need to figure out how to change the SLA automatically. Unsure how that could be achieved. Maybe there is a complete SLA replacement addon?