Automation rule for alerting users

Question

Hello,

I am trying to create a Alert User for an automation rule within a Next-gen project.

You can mention a user or team.

My question is how do you mention a team? What is a team?

I also see users that I dont recognise? Where do I find these as they are not in the user management area?

Harry Bob · Answer

Oh I see. Thanks!

Ajay _view26_ · Answer

"Automation for Jira"  was recently acquired by Atlassian , and is now integrated into the standard edition of Jira/ServiceDesk.

This is what you see in the Project Settings under Automation Rules.

"Automation for Jira" is way more powerful than the default automation provided in Jira ServiceDesk Project. I believe they will slowly phase out the default automation feature provided in ServiceDesk project.

Cheers

Ajay

Harry Bob · Answer

Hi @Ajay  _view26_

Thanks for the response.

Also I wanted to know if there is a difference between the automation within a next-gen project and from the jira service desk admin area?