set the issue security level to the reporter group

Question

Hello team

I would like to set the issue security level to the group of the reporter .

Means

Reporter in group 1 == >When Reporter1 creates a ticket, Security Level is set to Group1

Reporter in group 2 == >When Reporter1 creates a ticket, Security Level is set to Group2

I need your help

Thank you

Regards

Karim

Andrew Laden · Answer

So as I tried to figure this out, I realized that the "reporter is in group" as a "limit" on the post function actually isn't available in a lot of addons. So this is a little trickier then I first thought.

JSU will sort of work. if you assume the reporter is the user creating the ticket.

What you can do it add post functions to your "create" transition.

You can actually add a set of two post functions.

The first is a "precondition" that must be true, and the 2nd is the action to take

So for example you could use the "Precondition: User Is In Any Groups (JSU)"

That will check that the user executing the transition is in a group. (in this case, group 1)

Then you use the Update Any Issue Field (JSU) post function to set the security level., making sure to set thet precondition must be true

Then after that add another precondition for user in group, making sure to set the "Discard the result of previous precondition" this time for group 2.

You should review the documentation on using preconditions in post functions on the JSU documentation. https://confluence-apps.beecom.ch/display/JSU/Workflow+Preconditions

This is making the assumption that the user who is creating the ticket is the reporter. This may not be the case if you are creating a ticket in behalf of someone else. In that case, this precondition wont work. I'd have to think about how to make that work with JSU.

Beyond that, you may have to use the scripting addins, powerscripts or scriptrunner.

karim.belhadj · Answer

Hello @Andrew Laden

I have the JSU addons .

Thank you

Regards

Karim

Andrew Laden · Answer

There are a lot of ways to do this. But they all require addons. What addons do you have available in your instance.