Space Import error

Digital_Core9

Hi, I have been having trouble importing a space which I exported from the cloud site in Jan 2020, when I try to import the file on a new site, I get the following error. 

The following error(s) occurred:

• There was an error during import. Please see our guide to raising a bug report.

Below is the exportDescriptor.properties configs. 

#Mon Jan 13 01:57:58 UTC 2020
source=cloud
buildNumber=4515
createdByVersionNumber=1000.0.0-5289953ea8b0
ao.data.version.com.atlassian.mywork.mywork-confluence-host-plugin=1000.1.7
ao.data.version.min.com.atlassian.confluence.plugins.confluence-space-ia=5.0
timezoneId=Australia/Sydney
exportType=space
createdByBuildNumber=6452
spaceKey=CN
backupAttachments=true
defaultUsersGroup=confluence-users
ao.data.list=com.atlassian.mywork.mywork-confluence-host-plugin, com.atlassian.confluence.plugins.confluence-space-ia
ao.data.version.min.com.atlassian.mywork.mywork-confluence-host-plugin=1.1.30
ao.data.version.com.atlassian.confluence.plugins.confluence-space-ia=1000.0.36

 

Shannon S

Hello!

Welcome to Atlassian Community, and thank you for raising this question with us.

Unfortunately, there's no way for us to tell why your import failed without looking at the log files. It would require me to raise a support ticket for you.

Should I go ahead and do that for you now? This would then allow us to gain access to your site in order to help troubleshoot your import issue.

Regards,

Shannon