Service Desk users - Read only access

Question

Is there a way to set up users (clients) in Service Desk to have "read only" access to tickets raised within their organisation?

Ajay _view26_ · Answer

Hi Virginia,

You can have a look at customer reporting  feature  of Apps which can achieve the read only use-case.

Ajay

Virginia Galbarini · Answer

Hi Ajay,

Thank you for your response.
I am aware that users within organisations have access to tickets raised by others within the same organisation.

My question is going a bit further in the detailed access for such tickets.

Is there a way for users to have "read only" access to tickets raised by others within the organisation?

Meaning they can read the details, but can't enter comments or make any changes to the ticket.

Thanks again!

Appreciate.

Virginia

Ajay _view26_ · Answer

@Virginia Galbarini

Customers do have access to view tickets raised by others within their organization. You can have a look at the documentation and configure your servicedesk accordingly

Cheers

AJ