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Can I tie jira Service Desk (Cloud) and Jira Software (Cloud) together?

Bill OLeary

I would like to be able to add issues from Jira Service Desk directly to my Jira Software..

I'm using the Cloud version in both cases.

At the moment the only way I can figure out how to do it is to create

a new Jira Software issue for each Jira Service Desk issue and then link them...

I'm wondering if anyone has a better way to do this...

I'm finding it hard to stay on top of the 2 cross-connected issues.

Accepted answers

Mikael Sandberg

One option is to use Automation and have it create the issue for you in JSW, you can either do it when the issue is created in Jira Service Desk or when it reaches a certain status, have a specific field value etc.

All comments

Mikael Sandberg

Bill OLeary

is the Automation you speak of home grown or is it an App that ties into JIRA?

Mikael Sandberg

Automation for Jira is an app that Atlassian bought earlier this year and they have started to roll it out to cloud customers this week, see this thread.

Mikael Sandberg

And here is more information about the Automation feature.

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