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Can a Customer see all request from the portal?

Celeste D_Alessandro

The company CEO whants to see all issues from the portal. Te project uses organizations, the CEO belong to all organizacion, so he can acces and see all the issues that belongs to these organizations.

But, I understand that he can not to see private request nor issues whith out request type. I'm wrong? There are somo way to achive my client request?

I think that the only chance is to send a report by a subcription o generate a dashboard.

Thanks in advance!

Regards!

Accepted answers

Kian Stack Mumo Systems

Celeste,

Some important pieces of information are missing here.

Is the CEO a Jira Service Desk agent, or just a customer? What sort of format would he like to receive these reports in?

Thanks,

Kian

Celeste D_Alessandro

All comments

Kian Stack Mumo Systems

Celeste,

Some important pieces of information are missing here.

Is the CEO a Jira Service Desk agent, or just a customer? What sort of format would he like to receive these reports in?

Thanks,

Kian

Celeste D_Alessandro

Hi Kian! Thanks!

He is not a Service Desk Agent, just a customer. He whant to access to the portal a see all issues, like in the attached file. Now he can see issues from the organizations that he belong to. But he what to see all.

I can add him like a service desk agent, but I think it does not change the actual situation. He is going to see all issues from the portal?

Kian Stack Mumo Systems

Celeste,

I spent a little while here trying to get your request working with the built in tools. No dice. I guess the question would be WHY he wants to see them all from the portal? I think allowing him to view them from the agent side provides more options for reporting and doesn't alert him for every ticket.

Thanks,

Kian

Celeste D_Alessandro

Hi Kian,

I understand. Is my customer request, so I'm trying to evaluate options. Thank for your answer!

Ajay _view26_

As Kian said it would be good add the CEO as a Jira user to achieve the use case.

The Marketplace App- Charts & Reports for Jira Service Desk supports sharing feature.

Regards

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