nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Please tell me the ticket sortin order on the help center requests screen.

z027827

How do we configure sorting my tickets in order in help center requests screen portal?

Thanks

Naveen

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Boyan Angelov _Nemetschek Bulgaria_

Hello,

The Requests screen is quite limited and cannot be customized. That is why we created and addon - Advanced Portal Reports - which allows customers to have a customizable requests screen, where they can see all fields, sort, rearrange, export to CSV, etc. Feel free to give it a try from the Atlassian Marketplace.

Best regards,

Boyan

z027827

Thanks for the answer and i would like to know

What sort conditions are currently set?
->Probably in descending order of completion date???

can we [Append]
descending order of update date??

Boyan Angelov _Nemetschek Bulgaria_

With the addon customer can sort in any order they like.

z027827

Could you please tell me without the addon, by default what is sorting order? How it is defined it for all the status in my requests? I couldn't find any documentation for this.

Thanks

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