How can I add values to Request Category field

Question

Hello Team,

I am currently looking for a way to categorize the different request types that are coming in to my service desk queue. currently using the "Component" field as a category an I would like to have a better breakdown of issue trends by adding a category or sub-category.

Brant Schroeder · Accepted Answer

Julio,

You can create a custom field of the type Select list (cascading).  This would allow you to get the category and sub-category you would like.  You can learn more here:  https://confluence.atlassian.com/adminjiracloud/create-a-custom-field-991923727.html