Automation and change issue type

it_w0qibz

Hello,

could you be so kindly to give me feedback is there any possibility to change issue type in automation rule.

 

When I want to add new rule:

WHEN - issue created,
IF - found issue (...)

THEN - "edit type of request"

 

But I want to change issue type not request type.

OR when I change the REQUEST TYPE with issue type?

 

Angélica Luz

Hello there,

Thank you for reaching out to Atlassian Community!

When using an automation to change the issue type, for it to work correctly, it's necessary that the other issue type has the same workflow.

The Request type works with the Issue type. For example, changing the Issue type will make the Request type empty and with that, the ticket won't be visible to the customer portal and customers won't receive notifications for the affected ticket.

Before creating the automation, it will be necessary to check that. Please, confirm if the issue type A has the same workflow than issue type B, otherwise, the bug below will happen:

• Using REST API the issue type can be change when workflows are completely different

Regards,
Angélica