Service Desk- adding new customer no notification sent and can't login

Ann Marie Kjerland

We set up another service desk project and are inviting - internal staff to use it. They aren't receiving the email invitation and can't login. I've checked those invited aren't already using our other service desk project.

Any suggestions to add customers and why emails notifications aren't received? Thanks

 

Thanks 

Angélica Luz

Hello Ann,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support related to the same question where they tested adding a test account to your project and the notification was received. 

I just wanted to add that I checked blocks and bounces to your domain and find only one email that was affected by the error below:

550: 550 5.1.1 ...@... Email address could not be found, or was misspelled (G8)

If it was happening to a specific user, it should work now.

If you have any other questions, please feel free to reach out here or through the ticket.

Regards,
Angélica