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Create Linked Issue vs. Create Issue Screens

Lisa Tritt

Hello,

I have a Jira Service Desk and several Jira Software projects and when I am in a Service Desk ticket and I use the Create Linked Issue option/form, the fields are different than when I use the Create Issue form for the same project.

The Create Linked Issue contains only a handful of fields and the Create Issue form contains many fields.

I'm having a hard time finding what scheme/form I need to update to include additional fields in the Create Linked Issue form.

Ideas?

Accepted answers

Petter Gonçalves

Hello @Lisa Tritt

Thank you for reaching out.

Indeed, it is not possible to change the fields displayed when creating linked issues. We understand how useful this functionality would be, so we created the following feature request:

- As an administrator, I want to be able to change the create linked issue screen

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

For now, the workaround we have to enforce a field to be displayed in the Create Linked issue screen is to first add it to the create issue screen relevant to the project and
then, in the field configuration, configure the field as "Required".

Let us know if you have any questions.

All comments

Petter Gonçalves

Hello @Lisa Tritt

Thank you for reaching out.

Indeed, it is not possible to change the fields displayed when creating linked issues. We understand how useful this functionality would be, so we created the following feature request:

- As an administrator, I want to be able to change the create linked issue screen

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

Let us know if you have any questions.

Janene Pappas

@Petter Gonçalves Can you please elaborate on

first add it to the create issue screen relevant to the project and then, in the field configuration, configure the field as "Required".

We are trying to do this and are not clear which project needs this adjustment?

Petter Gonçalves

Hello @Janene Pappas

You will need to apply those settings to all the projects/issue types you want to link issues. Basically, a required field enforces your link issue to open the complete create issue screen.

Giving you a practical example, let's suppose you have an issue in project A, and you want to create a new linked issue in project B. To ensure a specific field will be displayed when clicking to create a linked issue, you must:

Navigate to Project B > Project settings > Screens > Make sure the field is added to all the screens
Under project settings > Fields, ensure you configured that same field as Required